To access "My Order/Quotes" please login or REGISTER.
Once registered, you will have access to "My Orders/Quotes." When you place your first order on Hach.com, your Hach order account history will become available under the "Orders" tab. The order account history will show all orders for that account for the past 18 months, including phone and fax orders.
Your quote history will be included under the "Quotes" tab. You can easily add items to your shopping cart, then when you view your order, you can save the order as a quote. Hach enters the quote under your account and holds all item prices for 60 days, honoring the prices in effect at the time of the original quote request.
More information on quotes
If you have a delivery schedule for reagents and consumables set up under your account, you can keep track of the schedule and list of products for delivery under the "Scheduled Orders" tab.
More information on Hach's reagent delivery program
Quickly obtain a copy of an existing invoice by email using Hach's invoice request tool.
What is a quote?
When you submit the contents of your shopping cart for a formal quote, we enter the quote under your account and hold all item prices for you for 30 days. You may convert the quote to an order at any time during this period, and we will honor the prices in effect at the time of the original quote request.
What cost information is reflected in a quote?
The purpose of the quote is to provide you with a guaranteed price on the products included in the quote. This information is often a requirement of budget requests or bid submissions. A formal quote is our assurance to you that prices reflected in the quote will be honored for the term of the quote. Your quote acknowledgement will include only the pricing and total for the items themselves. Taxes and shipping charges are not calculated for quotes.
What information do I need to provide?
You may provide a purchase order number or other identifying code if you wish. You will not be asked for payment or shipping information at the time of the request. A quote in our system is treated much like a shopping cart saved in your name — the items, quantities, and prices are associated formally with your account. The information is held for you in our system for the duration of the quote, and only the relationship to your account is required.
What is the Pick&Ship™ program?
Pick&Ship is an effective way to reduce the time and cost associated with inventory needs for reagents and consumables. With Pick&Ship, you can establish a scheduled delivery of the reagents and consumables you use on a recurring basis. Pick&Ship reduces paperwork and helps you to be assured of always having a fresh supply of the reagents you need. In many cases, it can also lower your cost of inventory.
Are there conditions for the Pick&Ship program?
Not all products are eligible for Pick&Ship. Please see product pages of specific products you are interested in ordering to a Pick&Ship Order.
How do I create my Pick&Ship program order?
Prepare a shopping cart with just the items you want in your Pick&Ship program, then click the Pick&Ship button on the ordering page. On the page that follows, set up the delivery schedule you prefer. You may select a different schedule for each line item in your order. After you've prepared your shipping schedule, proceed with checkout normally. Your confirmation will include the shipment date details you've set up for your order.
How do I change my Pick&Ship Order?
If you want to modify a current Pick&Ship order, please contact our customer service at 800-227-4224.