Register now to:
- View and track orders
- Adjust recurring orders
- Save your favorite items
- Convert quotes to online orders
- Visit our Hach Support portal
Go to www.hach.com and select LOGIN in the top bar. From there, please click on the orange icon named REGISTER and follow the instructions. Please note, the account number field is optional. Once you are registered, you can view and track orders, adjust recurring orders, save your favorite items, convert quotes to online orders, and visit your Hach Support portal.
To change your password, login with your account information, go to Account information to reset your password.
For password reset, click on “Forgot your login info?” and enter your username for a link to be emailed to you. If you cannot remember your username, please contact customer support at 800-227-4224 or firstname.lastname@example.org.
Once you are logged into your account, click on Email Preferences in the footer of the page under Customer Service to unsubscribe/update settings/ or sign up for marketing material.
Please see the instructions below. For a visual step by step guide, please click here.
Orders can be placed by one of four methods.
Phone: 1-800-227-4224 or 970-669-3050
United States: www.hach.com
Orders@hach.com for orders shipping to the US
CanadaOrders@hach.com for orders shipping to Canada
email@example.com for orders shipping outside the US and Canada
In order for Hach to process the order as quickly as possible, please provide the following information.
If the order is over $25,000 Hach will also require the following additional information.
Go to the LOGIN at the top of the web page to log in with your Username and Password. Go to “My Orders/Quotes”. You can view all orders placed on this account or you can download as an Excel spreadsheet
You can access Order Status in two ways.
(1) Go to “Order Status” at the top of the web page. Enter the order number and zip code used to place the order. You will find the ship date, carrier and tracking # no matter if you placed the order on the web or via phone, mail or email.
(2) Alternately, go to “LOGIN” at the top of the web page to log in with your Username and Password. Select “Your Account” to see “My Orders/Quotes” for all orders on this account and to open an order. From “Your Account”, you can also choose “Order Status” to do a quick look up on a particular order, same as the step above.
Please note that not all carriers are providing tracking numbers. If you cannot find the tracking number, either your order has not shipped or you will need to contact our Customer Service team.
Certificates of Analysis (CoA) can be obtained from the Hach website:
Please enter the Hach product number and the specific lot number of the product requiring a CoA. You can then download the CoA as a PDF file. If you are still unable to obtain the CoA you need, please email COASupport@hach.com with your request.
Login with your account information. Go to My Orders/Quotes and click on the Invoice Request tab. If you are unable to locate your invoice, please contact customer support at firstname.lastname@example.org.
Go to Hach.com/contact
Contact us and we’d be happy to help you.
In the Search field at the top of the page, type in the name of the reagent or the product #, if known. Select the appropriate reagent. Product names most often include the number of tests. To confirm, choose the appropriate reagent from the search results. When on the page, select the “Details” tab to see “Number of tests:” in the Specifications section. (Note: Product # may be referred to as article number, part number, product number, item number or SKU.)
Click on News & Events to see workshop training, trade shows, virtual training, on-demand webinars, etc.
Hach has a complete portfolio of instruments and chemistries with support and services to help you get the right results.