Chemistries CLAROS                 800-227-4224

Disaster Relief Emergency Response Information

Hach is here to help you get back online

When severe storms and natural disasters hit, disruption to critical water infrastructure poses serious risks to communities and businesses.

At Hach we understand how important it is to get your facilities up and running as soon as possible so that your families, communities and businesses can return to normal.

Our service and technical support teams are ready to help get your water analysis systems back into operation. We also have increased stock of the instruments and chemistries known to be most critical in returning your facility to safe operation and compliance, and will treat all severe storm and natural disaster related orders with priority.

Plant / Instrument Assessments

Hach field service technicians are standing by to be dispatched to perform on-site instrument evaluations. Customers preferring to send instruments in for evaluation by our factory bench team can do so and rest assured our factory-trained experts will work quickly to assess, repair and return instruments as soon as possible.


All customers – regardless of whether or not they have a service contract - can contact technical support to troubleshoot any issues they might be experiencing with Hach equipment. Also, any customer can send an instrument to the bench for repair, or a field service technician can be dispatched to their site. We are ramping up inventories of parts expected to be in high demand.

Instrument replacements

Hach’s emergency response team is increasing our inventory of critical portable, lab and process instruments and related reagents. We are prioritizing order processing and shipping for critical products. Our service teams are ready to provide prompt commissioning and start up in new instruments and our sales team is ready to assist.

Our customer service team is standing by to serve those impacted.

For prompt, live assistance, call 800-227-4224 and specify that your concern is related to the recent severe storm or natural disaster.