New Hach WarrantyPlus™ Upgrade Program 

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To get your new instrument covered under our WarrantyPlus™ Program, let us know if you are looking for service for a

The comprehensive WarrantyPlus™ Includes:

  • On-site start-up assistance (to be scheduled with field service manager)
  • On-site preventative maintenance visits, including travel and labor
  • Calibration and certification of instruments performed on every visit
  • On-site emergency repairs for process instrumentation, priority factory depot support for lab instrumentation
  • All parts (for preventative maintenance and repair), including ground shipping from Hach
  • Exclusive toll-free priority technical support by phone

Warranty Versus WarrantyPlus

  Warranty WarrantyPLUS
Calibration / Validation   •
Calibration Standards   •
Calibration Standards Ground Shipping   •
Certificate of Performance   •
Cleaning of the Instrument   •
Factory Recommended Preventative Maintenance   •
Free Loaners During Repair (subject to availability)   •
Loop Validation   •
Preventative Maintenance Parts   •
Preventative Maintenance Parts Ground Shipping   •
Priority Status   •
Repair Labor • (Factory) •*
Repair Labor On-Site   •*
Repair Parts • (Factory) •*
Return Shipping • (Factory) •
Schedule Travel   •
Firmware Updates   •
Start-up On-site - Includes basic on-site training   •*
Unscheduled Travel   •*
Emergency repair on-site - typically 3 business days   •*

* Some lab products require shipment to factory. Start-up for lab products is on a customer request basis.
This comparison is for reference only. Please see service terms and conditions for details.
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