Privacy Policy 

Hach Company ("We") have created this privacy statement in order to demonstrate our company's commitment to privacy. Your right to privacy and data security is a primary concern. When you visit any Hach Company website ("Site"), we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Site.

INFORMATION GATHERING AND USAGE

Your personal data

We intend to give you as much control as reasonably possible over your personal data. In general, you can visit our Site without revealing personal data (information that can be used to identify you, such as your name, email address, telephone numbers, postal address, credit card information, job function, industry, product application, contact preferences or experience with our products).

There are times, however, when we may need information from you in order to service your needs. If you wish to order or request products, services or information from us through our Site (including registering for various services that may be available through this Site), you may be required to share certain personal data with us so that we can process your order or request. We also may use this personal data for other business purposes, such as to invite you to participate in surveys or notify you about special promotions for our products. We generally collect this information at the time of registering to use our Site, subscribing to our services, posting materials or requesting further services.

We also collect other information that is not linked to your personal data such as your Internet Protocol ("IP") address to help diagnose problems with our server, and to administer our Site.

Information sharing

We may share the personal data that you provide to us among our affiliates, successors, and partner companies and organizations that are responsible in whole or in part for (i) processing or fulfilling your order or request or (ii) marketing our products. Other than for these uses, we will not otherwise use, share, disseminate, publish or disclose your personal data (except as may reasonably be required in response to litigation, investigations or other legally required disclosures).

Links to third-party websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Message boards/forums

This Site may make forums and message boards available to you. Please remember that any information that is disclosed in these areas becomes public information. You should exercise caution when deciding to disclose your personal data.

Electronic newsletters

We offer various free electronic newsletters. Users can sign up on the homepage. We do not spam, never sell or rent email addresses, and there's an easy unsubscribe in every email you'll receive.

Contests

We may offer contests on our Site. Participation in these contests requires that you provide us with certain personal data. At a minimum, the required information includes name and email address. In some cases, the entrant must answer mandatory survey questions about a range of technical interests and personal data. The information gathered in the entry form is used to verify the entrant's identity and eligibility, to contact winners or prize recipients, and to market and sell our products. Because the rules and terms of each contest can vary, all information about each contest is clearly posted no our Site during the event.

Forward to a friend feature

We may institute a referral service to tell a friend about our Site, we will ask you for your friend's name and email address. Your email address will appear as the sender of the email and we will automatically send your friend a one-time email inviting him or her to visit the Site. Both your email address and the recipient's email address will not be used for any other purpose except to facilitate the sending of this one-time email to your friend. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Log files

Like most standard websites, we use log files to automatically log information such as IP addresses, browser type, internet service provider ("ISP"), referring/exit pages, platform type, date/time stamp, and number of clicks. We log this information to manage traffic loads, identify the content most commonly accessed and determine information technology requirements for providing reliable service, or other web management, deployment, tracking, maintenance and similar activities. We do not use this information to identify you.

COOKIES

Cookies and other tracking technologies (such as web beacons) are used on this Site and/or in our communications to enhance your experience by allowing us to tailor our content based on your interests, and distinguish you from other users of our Site. A cookie is a small file of letters and numbers that does not contain any personal data, and that we store on your browser or the hard drive of your device. A cookie can contain information, such as a user ID or preferences, which the Site uses to personalize content, track the pages you've visited or to save your password so you do not have to re-enter it each time you visit our Site. We do not track your personal data through cookies, unless you choose to provide this information to us by, for example, registering or logging on to our Site.

We use the following cookies:

  • Strictly necessary cookies. These are cookies or other tracking mechanisms necessary to make our Site function as intended. They include, for example, cookies that enable you to use a shopping cart.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These cookies enable us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). They may also be used to recognize you when you return to our Site.

Except for strictly necessary cookies and functionality cookies that we keep only for the duration of your session, we will ask you for your consent to our use of cookies when you first visit our Site. We may assume that you consented from ticking a box and clicking on an "I agree" (or similar button) or by continuing to navigate on our Site despite a clear and visible notice on our Site that we use cookies. If you agree, we will place an opt-in cookie on your device. If you disagree, we will place an opt-out cookie. These will help us remember your choice and avoid asking you in the future. If you change your mind, simply delete the cookies on your device (please refer to the software provider's documentation) and you will be asked again if you agree or disagree with our use of cookies when you visit our Site next.

You can also adjust your browser settings to receive a message every time a cookie is installed on your computer or to prevent their installation altogether. Although rejection of cookies will not interfere with your ability to interact with most of our Site, you will need to accept cookies if you choose to enter areas of our Site that require registration or login. Certain other functions and/or services might be unavailable to you if you reject cookies altogether (such as remembering your choice of language).

Some of our business partners and software vendors use cookies on our Site (e.g., for website analytics purposes). While we strive to protect the personal data of our Site users and thoroughly review the security and privacy practices of our Site partners, we have no access to or control over these cookies. As such, this privacy statement covers the use of cookies by us only and does not cover the use of cookies by any business partners or software vendors.

MANAGING YOUR INFORMATION

You may at any time request access to a summary of your personal data held by us, and request corrections or updates to that information. We will make reasonable efforts to respond promptly to such requests for information in accordance with local laws. Our response to such requests may be limited to information under our direct control.

Please notify us of any changes in your name, address, title, telephone number or e-mail address. You can correct your personal data by contacting us at http://www.hach.com/techsupportform to request changes. You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes, we may not be able to delete certain information. If information we hold appears to be inaccurate we will block its use until the position is verified to our satisfaction.

SECURITY

Security measures

We limit access to personal data about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services you request from us. This Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. While we cannot guarantee that loss, misuse or alteration to data will not occur, we use industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. In certain areas, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our Site to ensure confidentiality. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, we will strive commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at http://www.hach.com/techsupportform.

Children's privacy protection

Hach Company's Site does not target and is not intended for children under the age of 13. Hach Company's Site will not knowingly collect personal data from children, and will delete such data upon discovery.

OPTING OUT

If you do not wish to receive certain communications from us, or our affiliates or representatives, you may opt out by: (1) declining the service offered when registering or at other information collection points on the Site, (2) informing us at http://www.hach.com/email-unsubscribe that you no longer wish to receive such communications, or (3) following the instructions that we include in each of our communications. We will comply with such requests unless such communications from us are required by law or do not require your consent under applicable laws. If you opt out of certain communications, you may not be able to access certain of our products or services.

CONTACT US

For Privacy Policy questions, contact us at http://www.hach.com/techsupportform or via postal mail at:

Hach Company
Attn: Digital Marketing Department
5600 Lindbergh Road
Loveland, CO 80538
USA

CHANGES IN THIS PRIVACY STATEMENT

This statement was last updated on October 3, 2013. If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.