To access "My Order/Quotes" please login or REGISTER.
Once registered, you will have access to "My Orders/Quotes." When you place your first order on Hach.com, your Hach order account history will become available under the "Orders" tab. The order account history will show all orders for that account for the past 18 months, including phone and fax orders.
Your quote history will be included under the "Quotes" tab. You can easily add items to your shopping cart, then when you view your order, you can save the order as a quote. Hach enters the quote under your account and holds all item prices for 60 days, honoring the prices in effect at the time of the original quote request.
If you have a delivery schedule for reagents and consumables set up under your account, you can keep track of the schedule and list of products for delivery under the "Scheduled Orders" tab.
Quickly obtain a copy of an existing invoice by email using Hach's invoice request tool.
What is a quote?
When you submit the contents of your shopping cart for a formal quote, we enter the quote under your account and hold all item prices for you for 30 days. You may convert the quote to an order at any time during this period, and we will honor the prices in effect at the time of the original quote request.
What cost information is reflected in a quote?
The purpose of the quote is to provide you with a guaranteed price on the products included in the quote. This information is often a requirement of budget requests or bid submissions. A formal quote is our assurance to you that prices reflected in the quote will be honored for the term of the quote. Your quote acknowledgement will include only the pricing and total for the items themselves. Taxes and shipping charges are not calculated for quotes.
What information do I need to provide?
You may provide a purchase order number or other identifying code if you wish. You will not be asked for payment or shipping information at the time of the request. A quote in our system is treated much like a shopping cart saved in your name — the items, quantities, and prices are associated formally with your account. The information is held for you in our system for the duration of the quote, and only the relationship to your account is required.
What is the SIRR Delivery Program?
Under the Scheduled Inventory Reagent Replacement (SIRR) Delivery Program, you place an order for a one-year quantity of the reagents and consumables you use regularly, and establish the schedule you want for delivery. The SIRR Delivery Program is an effective way to reduce paperwork and be assured of always having a fresh supply of the reagents you need. In many cases, it can also lower your cost of inventory.
Are there conditions for the SIRR Delivery Program?
Yes, a few. Conditions apply to the items ordered and to the scheduling of shipments. The SIRR Delivery Program is intended to simplify routine laboratory testing schedules for our customers, and may contain only reagents and consumables. In addition, you must specify a minimum of four shipments, and they must fall within a year. For example, if you select September 1st for your first shipment, you will need to specify at least three more shipments over the year, with the last shipment scheduled on or before August 31st of the following year.
How do I create my SIRR Delivery Program order?
Prepare a shopping cart with just the items you want in your SIRR Delivery Program, then click the "Create Schedule" button on the "View Order" page. On the page that follows, set up the delivery schedule you prefer. You may select a different schedule for each line item in your order. After you've prepared your shipping schedule, proceed with checkout normally. Your confirmation will include the shipment date details you've set up for your order.
Please Note: If you want to modify a current SIRR Delivery Program order, establish multiple orders, or have special scheduling needs, you may prefer to contact our customer service group at 800-227-4224 to discuss your specific requirements. For multiple SIRR Delivery Program orders, your customer service representative can help you coordinate shipment scheduling to reduce your shipping expense.