Product/Sales Support
For general information, customer assistance with product or ordering questions, or technical support, call 800-227-4224.

For industry-specific questions, call your dedicated customer service representative:
Industrial: 866-450-4248
Municipal: 800-227-4224
WIMS: P:(800) 677-0067  F:(505) 994-3574

Live Help
Chat online with a Hach support representative in real-time. »Chat Now.

Find a U.S. On-Site Service Representative
Use our Regional Service Representative Locator  to find an authorized service provider in your area.

Find a U.S. On-Site Sales Representative
Use our Regional Sales Representative Locator  to find an authorized reseller provider in your area.

Find an Authorized Worldwide Distributor
Browse our Authorized Distributor List to find a reseller worldwide.

Hach Support
Browse Hach's Support Page for service and support contact information.

Hach Service Partnership Programs
Hach's Service Partnership Program is comprised of three all-inclusive service agreements that meet the needs of every facility. Included are Field, Bench, and Self-Service Partnerships.

Customer Support Request Form
If you are not sure that you require service, the quickest way to get an answer is to submit a Customer Comment/Support Request Form, which allows you to describe your question in detail with a response time between 0-1 business days.

Hach Email List
Use our Hach email sign-up form to add yourself to Hach email publications. If you wish to change your subscription, simply click “Manage Subscriptions” at the bottom of any Hach email to add or unsubscribe from a particular email publication. If you wish to unsubscribe from all Hach email publications, use Hach’s email unsubscribe form.

Hach Catalog Mail List Update
Use our Hach mail list update form to add, delete, or update your company's employee names and mailing address for catalog mailings.

Hach Shipping and Transportation Policy
View Hach's Transportation Page to view terms & conditions of shipping and frieght charges.

All Hach Policies
Browse our Policies Page to view Terms & Conditions, Warranty Policies, Privacy Policies, etc.